Frequently asked questions
FAQ
What does Torqhand sell?
Tools for people who repair their own cars at home: work lights, reach tools, parts storage, fastening tools and a steam cleaner.
How do I know a tool fits my job?
Each product page lists the drive size, thread sizes or other key numbers the supplier confirms. Check them against your own tools and fasteners before you order.
How long does delivery take?
Most orders arrive in 7 to 15 days. You get a tracking link by email when your order ships.
What are the shipping options?
Standard Shipping with tracking is free. Processing with tracking is $3.99 and jumps ahead of the queue. Priority Processing & Shipping Insurance with tracking is $5.99, gets you ahead of the queue and keeps your parcel safe and secure.
What is the return policy?
You can request a return within 30 days of delivery, subject to the conditions in our refund policy.
What if my order arrives damaged?
Contact us with your order number and clear photos of the product and the packaging. We will tell you how we can fix it.
How do I track my order?
You get a tracking link by email when your order ships. You can also use the Track Your Order page.